Mission Statement:
Understand the aspirations of seniors and respond with innovative supports.
Vision Statement:
Building inclusive communities where all seniors are connected to living their best possible life.
Position:
Assisted Living Assistant
Hours of Work: 35
Reports to: Assisted Living Manager
Position Summary:
The Assisted Living Services Assistant (ALS Assistant) is responsible for supporting the provision of Assisted Living Services to older adult clients at the Senior Persons Living Connected site and the Wishing Well Manor site (Toronto Community Housing). The Assistant provides general administrative support and schedules of Personal Support Workers (PSWs) to ensure services are provided in a safe and efficient manner.
Responsibilities:
1. Schedule workers and support safe service provision
• Schedule Personal Support Workers on a weekly basis for personal care (PC), medication reminders, homemaking, safety reassurance service, and assist in ensuring client service and safety needs are met
• Schedule replacement PSWs for staff who are absent or on leave
• Assists in orienting staff, providing training, monitoring attendance, and providing field support
• Provide information about health and safety, known job hazards and proper protective equipment to workers
• Inform the Assisted Living Manager of in-home hazards and changes of client condition reported by workers
• Help to supervise volunteers in Assisted Living department
• Assist in ensuring implementation of emergency response at the SPLC site
2. Client Support
Contact client for scheduling change and service discussion
• Prepare and explain service table to client/caregiver and collect their consent
• Follow up with client’s concern/issue under the guidance of Assisted Living Manager • Support client’s assessment under the guidance of Assisted Living Services Manager
3. Provide administrative support
• Update client’s file in Procura (electronic medical record) as required by the Manager • Collect and submit PSWs time sheets and input data in payroll system for approval
• Provide clerical support and assist in preparing statistical reports
• Provide administrative back-up support during absence, and ensuring service is provided in a safe and timely manner
• Record minutes at department meetings
• Keep records and inventory of PPE and other necessary supplies, and assist in supplies order or purchase
• Help to manage filing system, current and outdated documents
4. Contribute to departmental and organizational quality improvement
• Participate in planning and follow-up sessions for establishing long- and short-term goals
• Seek opportunities for continuous quality improvement
• Perform work safely according to departmental and organizational procedures and policies and ensure the safety of self and others
• Assist in promoting the Assisted Living Services at SPLC and Wishing Well Manor
Education:
• High School diploma or Certificate from a recognized college related to social services or healthcare or gerontology
Experience and Skills:
• Two to Three (2-3) years’ experience working with seniors in a community setting
• Experience working with frail or cognitively impaired seniors
• Experience scheduling staff an asset
• Excellent interpersonal, communication, decision-making and assessment skills and ability to handle crisis
• Excellent verbal and written skills
• Ability to work independently and co-operatively in a busy inter-professional team
• Excellent computer knowledge and skills, with proficiency in Microsoft Office
• Strong organizational and time management skills
• Ability to be adaptable in a frequently changing work environment
• Ability to maintain confidentiality and the knowledge and sensitivity to work in a culturally diverse environment
• REQUIRED: Fluency in a second language of Cantonese and Mandarin
• Valid driving license and daily access to a vehicle
Others
• Background check required
Hours of Work • 35 hours per week
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.