We are a Canadian, family owned, independent food retailer which has grown and prospered since 1956. Our team members are dedicated to exceeding customer expectations by offering the best food experience to every customer, every
time. It is through such commitment that Longo’s now operates 28 stores within the GTA along with Grocery Gateway; our online grocery delivery service, is celebrating over 50 years of business and is continuing to grow. Longo’s is recognized as a
Platinum Member of Canada’s 50 Best Managed Companies.
Are you a recent graduate or currently pursuing a career in IT Support? Do you have outstanding customer service skills?
Would you love to pursue a career with a company that is recognized as a Platinum Member of Canada’s 50 Best Managed Companies and is one of Canada’s 10 most admired corporate cultures?
Why not join us?
We are looking for a customer focused Technical Support with a desire to support members of the team, and with a keen interest in IT. The Technical Support position will provide hands-on 1st and 2nd-level IT support to business partners company-wide (Stores, Support Centre, Grocery Gateway Fulfillment Centre, Distribution Centre, Central Kitchen) as well as assist with projects. You will be the first point of contact for all IT support matters.
What you’ll do:
- Provide 1st and 2nd level IT support for all users in a friendly and professional manner via telephone, email and/or in person
- Log and manage IT requests/issues on the Longos Helpdesk Ticket management system and ensure a successful resolution or escalation, where necessary
- Help configure and roll out new or replacement hardware such as PCs, Laptops, and Mobile Devices
- Setup new starter network/emails accounts and hardware
- Install and upgrade desktop software
- Help move and setup IT hardware
- Anticipate potential problems and ensure that they are fixed before they become larger issues
- Create and maintain internal support documentation
- Assist with projects as assigned
- Travel to off-site Longo’s locations as required to support IT Service Desk requests
What we are looking for:
- Post-Secondary Diploma or Degree in computer science or related discipline
- Minimum 1-2 years of experience in a technical support and server/network support environment would be an asset
- The ability to communicate effectively with people at all levels in a friendly and professional manner
- Highly focused and results-driven
- Strong troubleshooting and problem solving skills
- Ability to prioritize workload
- Positive, flexible attitude and a willingness to learn
- The ability to adapt quickly to new situations including hours of work as well as new and changing processes, programs and services
- Excellent knowledge of Microsoft Windows 7/10 and PC/Laptop hardware set-up
- Good knowledge of Mac OSX hardware set-up and configuration
- Experience with using and troubleshooting Microsoft Office 365 with an emphasis on Outlook, MS Excel and MS PowerPoint.
- Understanding of collaboration and co-authoring capabilities within the Microsoft suite an asset
- Active Directory Administration
- Familiarity with common IT peripherals i.e. Printers, Mobile Phones, Tablets
- A good understanding of networking concepts (TCP/IP, LAN, WAN, Firewalls)
Experience with or an understanding of the following is desirable:
- Microsoft Office 2010/2013 and 365 including Skype for Business and OneDrive
- Mobile device management
- SCCM
- VNC
- Trend Anti-Virus
- Wireless Technology
- Track-IT Help Desk
- RF Gun technology
Others:
- Some lifting will be required (monitors, CPU’s etc.)
- Valid G Drivers Licence
- Some over time may be required