As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. We work hard and play hard. We're about doing what's right, and feeling good about it Our Membership Sales Team is made up of driven and customer-oriented agents who care about membership safety. Our team provides real time sales support for our membership queue by providing exceptional customer experience to our members through first call resolution, and providing our members with appropriate product and service options that are tailored to meet their needs.
There is an exciting opportunity to work at home for this role!
As a member of our team you have two years of experience in a sales environment along with the completion of post-secondary education. You consistently deliver exceptional customer service and have the ability to multitask in a fast paced environment. You must be available to work a variety of shifts, primarily in the evenings and on weekends. In this role, you will be working on things like:
Providing real time sales support for sales queues: managing call flows, providing first call resolution and satisfying customer/member expectations.
Renewing expired memberships
Selling new memberships
Soliciting upgrades and add-ons to existing memberships
Securing automatic credit card renewal (Express Renewal) on credit card sales
Processing sales transactions accurately in internal system
Delivering exceptional customer service
Providing appropriate product/service options that are tailored to the needs of the customer/member
Participating in centralized team meetings
Taking part in cross functional team projects/assignments
Post- secondary education completion
2 years of experience in a sales environment
Ability to work independently and part of a team
Ability to adapt and work effectively within a variety of diverse situations
Excellent customer service skills
Strong sales aptitude
Excellent organizational and multi-tasking skills
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.