*Please follow the instructions after submitting an application to Career Edge portal. You will receive an email with a link to RBC Career Website to submit an application again in order to be considered for this role.
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Business Analyst, System Manager (Pay rate $28/hr)
Contract duration: 12 months
What is the job?
Acting as a Business Analyst, System Manager within the Global Messaging and Collaboration Group, you will have the opportunity to perform as a System Manager for RBC’s Slack environment as well as work with other products managed by the team such as SharePoint, Enterprise Vault, and Global Search. As the Slack Systems Manager, you will interact directly with our 5,000+ users of Slack (RBC Employees and external guests) to provide support, assist with problem solving and solution implementation and assess business requirements and make solution recommendations based on your analysis. You will have the opportunity to manage multiple priorities and time constraints while delivering high-quality Analysis. You will also have the opportunity to partner with various IT and business stakeholders.
What will you do?
- Provide day to day support for our 5,000+ Slack users
- Perform various daily systems management tasks
- Work with various IT partners to resolve issues
- Work with our partners at Slack and Slack support when required
- Assess opportunities and determine solutions working with various stakeholders (including developing business cases based on your analysis)
- Create, update and manage documentation
- Effectively communicate and build rapport with team members, stakeholders
What will help you succeed in this role?
Must-have
- MS Office products including Excel, Word, PowerPoint
- Familiarity with Slack
Nice-to-have
- Familiarity of SharePoint, Enterprise Vault, Exchange
- Familiarity of Cloud platforms and Applications
- An interest in learning more about Slack development and coding
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Working with a team who supports all employees globally across our product scope
- Working with various areas of expertise across our Technology Teams and across the enterprise
- Gain experience in large scale systems with many technology categories and areas
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Access to a variety of job opportunities across business and geographies
- Increasing knowledge of various technologies under our product scope (Slack, SharePoint, Enterprise Vault, Global Search)
Working conditions?
- Business casual environment
- Some regular meetings
- Leveraging hoteling areas for connectivity and meetings
- Working independently with a physically dispersed team
- Considerable amount of work via Instant Messaging, Webex, email, Slack
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.