Internship Opportunity


Technical Systems Analyst

Number of Positions:
Application Deadline:
Oct 23, 2020
Start Date:
Nov 02, 2020
End Date:
Apr 30, 2021

Job Description:

*Please follow the instructions after submitting an application to Career Edge portal. You will receive an email with a link to RBC Career Website to submit an application again in order to be considered for this role.  

**Please KEEP YOUR NAME consistent on Career Edge, RBC internal application system (Talent Link), AND resume

Technical Systems Analyst

Work address: WFH, transition to 330 Front Street West.

Hourly rate: $19.02/hr

Job Purpose  

• Provide second level support for infrastructure applications servers, sometimes facilitating the support or troubleshooting efforts across various RBC support groups.

• Provide second level production support to the application and their users.
• Proactively maintain supported systems to ensure maximum availability and audit tasks.


  • Ensure all escalated incidents are addressed in a timely manner, according to established process guidelines.
  • Review and monitor change implementations, ensuring that any technical or operational problems, work flow concerns, or service improvement concerns are addressed and communicated to manager.
  • Monitor the planned and scheduled change request activities and implementations for awareness of potential impact.
  •  Liaise with Integration Coordinators and development teams to plan the implementation of impending projects.
  •  Responsible for incident management and root cause analysis where required.
  • Contribute to reporting obligations including trending, capacity, usage, and performance reporting.
  • Participate and/or coordinate Disaster Recovery exercises, and ensure lessons learned are incorporated into plans for real events.
  • Research, recommend and/or implement “best practices” with respect to support, operations, and planning activities, thereby facilitating increased productivity.
  • Collaborate with application owners/development teams to ensure compliance of supported servers.
  • Conduct periodic audits across all supported products.
  • Participate in accomplishing team performance goals, and promote the concept of team building through daily interactions
  • Provide recommendations for continuous process improvements.
  • Resolve concerns or conflicts, or escalate to manager as appropriate.
  • Provides direction, expertise, feedback, coaching and development to build the capability of other team members.
  • Resolves conflicts / issues and escalates others as appropriate.
  • Coordinates the installation, configuration, administration, trouble shooting and de-install of supported products on the required platforms.  
  • Shift rotations – Day, Split, Night and pager support on rotation may be included in this role.
  • Overtime may sometimes be required


• Provides consulting services on new initiatives (small to large and of varying complexity).
• Prepares detailed technical specifications for small to medium projects and documentation objectives.
• Works with Project Manager to complete assigned project objectives.
• Contributes to successful project completion by identifying risks, developing, recommending mitigation strategies.
• Provides project support by gathering, correlating and analyzing source data for project and migration activities.

Time Allocation (%)

  • Business Alignment – 10%
  • Execution and Operational Excellence – 40%
  • Risk, Safety and Soundness –20%
  • Cost Innovation – 10%
  • Personal Development – 20%

Qualifications & Skills 

Typically requires 2 to 5 years of related experience.


• University or College Degree in Computer Science or a related field or equivalent years of experience as a Technical Analyst
• Sharepoint 2013/2016

• Knowledge of Electronic Faxing Products such as Rightfax

• Windows PowerShell scripting

• Operating System Platforms – Windows Server 2012 R2 Windows Server 2016, Windows 10

• IT Standards, Methodologies, CMM (Capability Maturity Model) & audit requirements

• Networking standards

• Microsoft SQL Server knowledge would be an asset

• Knowledge of change management

• Knowledge of incident management


• ITIL v3: Foundations, Operational Support & Analysis
• Technical Certification in an IT area

Key Relationships 

  • Reports to the Manager within Infrastructure Support Services
  • Liaises with RBC IT development and engineering teams, Integration Coordinators, Service Desks, Technology Integration, and Senior Management

Working Conditions

  • Office environment
  • No undue fatigue, with work involving a combination of sitting, standing and walking, with freedom to move at will
  • Occasional effort (about 1 to 2 hours at a time on average) to concentrate on the preparation of written or electronic materials and the use of standard computer software. Visual attention and / or active listening is required, but the work provides for choice of action


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Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

Do you require any accommodations for the interviewing and recruitment process?

Employer Question 3:

Do you have 2-5 years of related experience as a Technical Analyst?