Title: Associate Operations
What is the opportunity?
The primary purpose of this position is to perform daily oversight of complex processes and provide analysis, and customer service support for exception-based complex and highly specialized Operation processes. The incumbent will review, verify, and record data into technology systems supporting department processes. In addition, the incumbent will research, resolve, or secure requested information for other Operation areas, RBC Business Units, external customers, or industry participants.
What will you do?
Provide accurate analysis and processing support for exception-based, complex, and highly specialized processes within a specific Operation department. Accurately review, verify, and/or record data into technology-supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation departments, RBC Business Units, external customers, or industry participants. Address escalated questions independently; seek assistance from Team Lead or Manager as appropriate following established department procedures.
Reduce risk or increase efficiencies by suggesting process changes and system modifications.
Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
Train and act as a resource for other Operation team members.
What do you need to succeed?
4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 years of job-related experience
1+ years of business, finance, customer service, and/or accounting/bookkeeping experience.
Other Required Qualifications:
Ability to communicate effectively, both verbally and in writing
Ability to demonstrate strong analytical, mathematical, and exception-based processing skills
Ability to handle multiple priorities in a fast-paced and deadline-driven environment
Ability to work independently and within a team environment
Canadian Securities Course is an asset
Bilingual English French
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success that is mutual.