What is the opportunity?
HR Advice is the first point of human contact for managers and employees seeking information and guidance on a wide range of HR topics. A role in our team is an excellent introduction to HR at RBC. It is also a foundational role for experienced People Managers who want to explore a career in HR or for individuals who have completed or working toward the CHRP designation.
This is a 6 month contract through the RBC Career Edge Internship Program. Please note that you must be commutable to our Meadowvale office in Mississauga with the expectation to work on site.
What will you do?
Provide HR guidance for managers, employees, retirees on a broad range of topics including Digital Solutions, Payroll, Pension, Benefits as well as some Recruitment, Performance and Learning
Use critical thinking and experience to listen, assess and provide most appropriate response to managers and employees
Promote a digitized HR experience by enabling and educating those that contact us
Stay current with constantly evolving HR policies, programs and digital solutions while working proficiently in a fast-paced contact centre environment
Be a part of a highly engaged team while demonstrating our Leadership Model behaviours
Great team player, Computer Savvy providing navigational support
What do you need to succeed?
Must-have
Exceptional communication skills to listen, understand and respond to complex situations
Excellent verbal/written communication
The capacity to learn HR related skill sets (payroll, pension, benefit, workplace policy, Workday)
To be on site at our HR Advice Hub at Meadowvale (6880 Financial Drive, Mississauga) throughout the duration of your training and until full proficiency is attained (estimated to be 4 months) at which time you can apply to move to a remote work arrangement. Note: you will still be required to be onsite for further training or ad hoc events. Please ensure you are commutable to Meadowvale on regular basis
Shift is 12pm to 8pm ET however must also be flexible to work various shifts between 8am and 8pm (ET) Monday to Friday
Nice-to-have
Bilingual French
Workday knowledge
Call Centre experience preferred
HR background/education
Flexible to work 8am to 8pm
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
· Leaders who support your development through coaching and managing opportunities
· Build and maintain strong business relationships with various departments within RBC Capital Markets
· Work in a dynamic, collaborative, progressive, and high-performing team