Description:
Role:
You’ll be a member of the brand team responsible for project managing the execution and development of marketing and transactional communication campaigns from agency briefings to creative development, to production and testing. This includes digital tactics such as email as well as traditional tactics such as inserts, and packaging. As a team Member of the Direct Marketing/Member Experience team, it’s important to live like a Member and understand the customer perspective and journey.
Key Responsibilities:
• Support the execution and development of direct marketing communications (SMS, email, IVTM, Push Notifications, etc) for transactional and marketing requests
• Manage Member Benefit communication portfolio, working closely with respective teams on alignment, approvals, execution and reporting
• Execute packaging updates and new packaging requirements as per campaign briefs
• Manage direct communications analytic reporting spreadsheets and create engaging reporting presentations
• Co-brief & brief direct agency on direct communication requirements and creative needs
• Brief internal creative services team as needed
• Marcom calendar management
• Manage team status documents and bi-weekly team touch-points
• Ensure all stakeholders are made aware of program initiatives and all key dates, following workback schedules
• Proofread/cross-reference communications to ensure alignment across all brands
• Manage SMS/email communication testing
• Secure cross functional approvals
• Work with Business Intelligence teams on data requirements for projects, including segmentation & targeting
• Ensure Member Experience in all channels aligns with project deliverables
Preferred skills/ competencies:
• Direct marketing experience (1-2) years
• Solid communication skills
• Expert Multi-tasker
• Super organized
• Ideation along with the ability to think outside of the box
• Critical thinker with a passion for customer experience
• Demonstrated ability to project manage and work as part of a larger team
• Possess very strong attention to detail and highly organized
• Flexibility and the ability to comfortably operate in an ever-evolving environment
• Be agile, possess the ability to manage multiple projects within a day