Internship Opportunity


Bilingual Workflow Coordinator (French, English) 100% Remote

Sun Life Financial
Number of Positions:
Application Deadline:
Nov 25, 2022
Start Date:
Nov 28, 2022
End Date:
May 26, 2023

Job Description:

Role Summary:

A major business objective is to change, optimize and improve the manner in which we process and deliver service to our GRS Clients. With that objective in mind, the strategy for us is to leverage staff with a solid knowledge of the GRS business and our operational processes in order to ensure we can effectively and efficiently align the work to the teams necessary to execute all functions.   The Workflow Coordinator will monitor multiple incoming sources to review for completeness, triage to the correct team and where necessary follow up for the missing pertinent details in order to allow processing to take place.  The workflow coordinator is a key member of the service chain and requires a strong GRS Operational knowledge in order to ensure there is no breakdowns in the client experience during the processing of the work items.  Focus areas include attention to detail, knowledge of the operating model, problem solving skills and the ability to communicate in writing with our clients where necessary to expedite the client service experience.  

Main Accountabilities:

  • Workflow Coordination
  • Triage multiple incoming databases and sources of work
  • Determine appropriate action necessary for each inquiry/request
  • Assign the work item to the correct Work Team
  • Create the Work Item (Case) in the Workflow system (Ultera) and index images as necessary
  • Request missing information on straight forward requests – written communication to our clients
  • Maintain service levels for the movement of work between the incoming databases and the work team queues
  • Support a “change management” environment.
  • Provide continuous improvements recommendations and strategies that increase and promote efficiency and effectiveness of the service model


  • Superior attention to detail
  • GRS Operations experience
  • Excellent Client and Customer Service Skills
  • Strong problem solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Superior collaborative working abilities.
  • Ability to succeed in a dynamic, fast-paced environment, and quickly find alternative solutions to challenges.
  • Superior Time Management Skills
  • Quickly adapt to changing needs
  • Comfortable learning new applications quickly with minimal direction.


  • GRS Operational experience
  • Experience in Ultera, Lotus Notes and Outlook
  • Bilingual (French and English, written and spoken)

Sun Life Financial promotes equal opportunity employment.

Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

How many years of Customer Service experience do you have?

Employer Question 3:

Do you have experience in GRS operations, Workflow Coordination?

Employer Question 4:

Please specify your proficiency level in French (Speak, Write)?