Job Description:

Technical Writer for OV 2.0 AIM and HIVE
Job details
Purpose
Working with the Product and Development teams and other cross-functional teams to develop product documentation including but not limited to sales documents, technical documents, training references, customer facing how to and knowledge base articles.
Responsibilities
1. Conducts, coordinates, and/or uses research, interviews, and usability testing with multiple cross functional teams (internal/external) to understand audience needs, use cases, assumptions, terminology, and behaviors. Analyzes and communicates the results to stakeholders and incorporates stakeholder feedback into the documentation.
2. Contribute to and follow the documentation processes, standards, templates and style guides per TELUS Branding rules using language appropriate for the product audience with a goal of reducing complexity for users
3. Contribute and commit to the creation of effort estimates for documentation work.
4. Deliver clear and concise documentation relevant to the audience and product according to project plans and commitments.
Knowledge, Skills, Abilities (KSA)
Technical or Job Specific KSA
1. Mastery of English language, grammar, spelling, and usage
2. Able to gather inputs and requirements from many sources via different methodologies (e.g., data analysis, tests/surveys, interactions) and synthesize them into cogent, actionable recommendations and plans
3. Advanced knowledge of Google Apps and Microsoft Office
4. Knowledge of Software Development Life cycle
5. Advanced ability to create accurate, relevant and complete documentation for any given audience and product.
6. Advanced ability to adapt to changing requirements, scope and schedules
7. Ability to manage and assess priorities
8. Advanced ability to create estimates for documentation work
9. Ability to be a goal-oriented self-starter, work independently or within a team
10. Advanced ability to demonstrate a commitment to quality
11. Advanced ability to demonstrate an eye for detail
12. Ability to effectively communicate with cross-functional teams
13. Ability to effectively multi-task
14. Adept at simplifying and communicating complex ideas to broad audiences
15. Experience collaborating with technical writers, designers, researchers, marketers, product managers, legal teams, and developers while influencing and adapting to stakeholder needs and their feedback
16. Advanced organizational skills and logical thinker
17. Knowledge and understanding of the Telecommunications industry would be beneficial

Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

How many years of experience do you have in creating product documentation, sales documents, technical documents, training references, knowledge base articles?

Employer Question 3:

Do you have Advanced knowledge of Google Apps, Microsoft Office? Please specify each:

Employer Question 4:

Do you have knowledge and understanding of the Telecommunications industry?