Job Description:

Term:  6 months with option to renew

Language:  

Bilingual 'nice to have'  English (read, write and verbal) and French (read, write and verbal)

Position:  Business Analyst with technical understanding

Responsibilities:

• help onboard customers onto our Products
• be their single point of contact at TELUS
• manage project work with customers
• work with various teams within TELUS and our Vendors 
• customers communications by phone, email and other virtual forums
• process improvements
• tracking of customers, their activities and status
• engage and offer feedback for system upgrades for better customer experience
• ability to update and communicate with internal stakeholders

Other KRA's:

• Technical and telecom knowledge will be a benefit
• Proficiency in Google apps and Gmail
• Verbal communications are essential and the candidate must be clear and concise with English as they will be dealing verbally with customers.  Fluency in French is an added bonus.

Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

How many years of business analyst experience do you have & in what sector? Please substantiate:

Employer Question 3:

Do you have Business analysis experience in telecom domain? If not, do you have knowledge of telecom industry?

Employer Question 4:

Are you bilingual (English, French)? If yes, what is your read, write & speak proficiency? Please specify each: