Internship Opportunity


Customer Services Representatives -Direct Hire

First National Financial LP
Number of Positions:
Open To:
Application Deadline:
Dec 14, 2021
Start Date:
Dec 28, 2021
End Date:
May 07, 2022

Job Description:

*Please note that this role is a direct hire


Working together to be our best!

First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply and let us know how you can be part of our success story.


We are hiring Customer Services Representatives! 


The Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.


Primary Responsibilities:

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 65 to 75 calls a day
Identify, solve and/or confirm inquiries and requests received by fax, mail and email
Follow-up with client to confirm resolution and customer satisfaction
Coach new Customer Service Representatives by assisting them in learning the department’s
policies and procedures through job shadowing
Provide assistance to the various residential administration departments when required
Prepare mortgage discharge and assumption statements
Promote online and phone services
Ensure client privacy is protected at all times
Listen to client problems and take the appropriate problem-solving steps
Complete special projects as assigned by the Manager



Skills and Attributes:

Strong written and verbal communication skills
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment
Ability to resolve problems with customers
Demonstrated team player

Education/Certification/Experience Requirements:

Completion of Post-secondary education and/or equivalent work experience required
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.


Employer Question 1:

Do you require any accommodations for the interviewing and recruitment process?

Employer Question 2:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 3:

No question - Applicants, please type N/A in the text box below when submitting your application.