Reporting to the Aftermarket Warranty Supervisor, the incumbent is responsible for performing a variety of duties related to identifying, collecting, processing and shipping of aftermarket warranty claims to ensure that the TTC submits and obtains full compensation for prematurely failed parts and components. This position is also responsible for assisting the Aftermarket Warranty Administrator with setting up and maintaining various databases for the reporting of aftermarket parts selection and warranty claim tracking from submission to completion.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES
- Organize, sort and receive parts from satellite stores using warehouse equipment
- Ensuring relevant information is present (e.g. bus number, part description, failure description, serialization as required) on the identification tag
- Organizing and maintaining the storage location for aftermarket warranty parts
- Analyze records to determine vendor returns and initiate returns process
- Schedule shipment of parts to the vendors using couriers
- Ensure accuracy and completeness of shipment information (BOL, Customs, etc.)
- Complete tracking spreadsheets to capture all KPI’s (qty claimed, qty returned, etc.)
- Assist the Warranty Administrator with reconciling part claims (replacements/credits)
- Work closely with all stakeholders (end user groups, stores and receiving, vendors)
- Utilizing the Industrial Financial System (IFS), and section database records detail to compile information such as part identification number, description, purchase date, repair history, costs, etc., used for completing claim forms, providing research assistance to M&P personnel, etc.
EDUCATIONAL QUALIFICATIONS AND EXPERIENCE
- Completion of a post-secondary college diploma or university degree in a related discipline or combination of education, training and experience deemed to be equivalent, combined with related work experience
- Prior parts handling/warranty administration experience considered an asset
- Prior experience in an automotive dealer environment considered an asset
- Approximately one (1) to two (2) years of relevant experience.
PLEASE NOTE: The successful candidate is required to provide (at your own expense) a current Police Clearance Letter prior to start date.
This position is designated Safety-Sensitive under the TTC’s Fitness for Duty Policy. You will be required to pass a medical/drug test as part of the certification process.