Job Summary: Xerox Service Technician
Location: Territory Covers: Smithers, Terrace and Prince Rupert, BC
The incumbent is accountable for the diagnosis and repair of Xerox photocopiers. Xerox will train the individual and will develop the necessary product knowledge, troubleshooting, customer and territory management skills through formal classroom training at a Xerox facility. The products to be supported are a mix of color, black and white and other products installed in this region.
Assume responsibility for an assigned territory
Correct service problems within the assigned product mix
Complete the required reports and records accurately and in a timely manner
Plan and install mandatory and optional retrofits
Communicate effectively with customers and Xerox employees
Attend and satisfactorily complete required Xerox training programs
Demonstrate proper care and maintenance of Xerox property
Represent Xerox to customers in a professional manner
Work and communicate effectively in a large work-group.
The position is full time with benefits. Xerox will provide vehicle, laptop, cell phone and all tools needed.
Xerox will provide all necessary training.
Must have Valid Class 5 drivers license and clean drivers abstract
Must be able to pass a criminal background check