Internship Opportunity

OPEN INTERNSHIPS

Management Services (MS) Analyst

Organization:
Tjene Corp
Industry:
Management Consulting
Number of Positions:
1
Open To:
Application Deadline:
Feb 15, 2019
Start Date:
Feb 19, 2019
End Date:
Aug 23, 2019
Division:
Location:
Toronto,ON

Job Description:

Tjene ((v.) [tuh-jean] meaning "to serve" in Norwegian) practices consulting and advisory services in Canada, U.S. and Europe. Tjene specializes in Corporate Real Estate, Integrated Workplace Management Systems (IWMS), Business Intelligence, and Data Management. Headquarters are located in Toronto, ON & Dallas, TX. 

Tjene Life

  • Cohesive: Tjene's industry purpose is to serve our clients with world class solutions and methodologies. With offices in Toronto and Dallas, we are a uniquely cohesive unit in an industry where reliance on remote workers are the status quo.
  • Cross Functional: All consultants are cross-trained to serve in a functional and technical capacity.
  • Quick Turnaround Time: Our highly collaborative environment has allowed us to build a robust knowledge base and provide quick turnaround times on deliverables.
  • Technology Approach: Tjene's culture fosters a progressive approach to new technologies, setting the pace in the industry. This has resulted in creative technology solutions and proprietary technologies developed in-house.
  • Process Approach: Tjene takes a process-oriented approach to problem solving. From offering best practices to process re-engineering, Tjene understands the importance robust and efficient business processes.

 

MS Analysts are responsible for providing support, guidance, and expertise using an IWMS Software to clients.

Responsibilities 

  • Client Support: Provide exemplary customer service to clients. Address, maintain, and improve client IWMS software issues. 
  • Client Relationship Management: Strengthen client relationships and seek out opportunities to increase revenue within each client engagement by developing excellent rapport and going above and beyond at all times.
  • Client Communication: Engage with client and follow up on standard project deliverables; provide additional support for issues or questions when needed.
  • Collaboration & Innovation: Collaborate with team members to develop innovative and adaptable solutions in order to meet changing client business needs and create repeatable standards that can be leveraged across the organization.

Must Have

  • A bachelor's degree (preferably in a business or technical field of study); 
  • 1+ year(s) of experience in a professional environment or internship; preferably experience working in or delivering work to clients in any corporate environment;
  • Exemplary customer service skills;
  • Very strong problem solving and troubleshooting skills with the ability to exercise mature judgment;
  • Demonstrated ability to perform effective planning, work independently, take initiative and manage multiple assignments;
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint);
  • A working style that is rooted in ownership, passion, teamwork, innovation, and collaboration.

Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

This internship entails working for a Government Client. Are you able and willing to complete a Security Clearance Check if chosen for the position?

Employer Question 3:

Please give an example of a time that you provided excellent customer service.