Internship Opportunity


Corporate Services Admin - IT system support (Oshawa)

Carea Community Health Centre
Number of Positions:
Application Deadline:
Feb 17, 2023
Start Date:
Feb 27, 2023
End Date:
Aug 25, 2023

Job Description:

Position Title:  Corporate Services Admin

Employment Status: Internship Opportunity

Hours of Work / Work Schedule:  Full-time

Position Reports To: Manager Facilities & Operations (Interim Manager, Technology)

Location: Oshawa location – 115 Grassmere Ave. (May be required to work remotely and/or at other Carea sites as required).

Organization – Quick Overview

Carea Community Health Centre (Carea) is a registered, charitable organization providing a wide range of free services and programs to community members across Durham Region.

We are an interprofessional group of staff that includes team members such as physicians, specialists, healthcare staff, mental health professionals, program, and support staff. Our expert team provides a wide range of healthcare, mental health, and social services that are inclusive, equitable and accessible to all. Carea’s comprehensive services address the complex picture of human health. This means we consider the social, emotional, economic, health and developmental circumstances an individual is experiencing when accessing services. We partner with clients to improve their own health and wellness.


We strive to be accessible to community members who face barriers such as culture, gender, age, geographic isolation, homelessness, language, physical and/or cognitive disabilities, poverty, sexual identity, and race. 

Position Overview

As a member of the Corporate Services, supporting Facilities and Information Management & Technology team, and reporting to the Manager IT & Manager Facilities, the Corporate Services Intern works with supervision in administering and maintaining CCHC’s information technology systems (including PC and LAN equipment) while providing Information Management systems and operations support for the organization’s standard hardware, software, and voice/data network solutions.

This position is not expected to solve technical issues beyond entry-level tech support but rather coordinate with the Service Delivery teams and software vendors who will provide the technical knowledge. This position will require an individual who thrives on relationship building, exceeding customer’s expectations and finding opportunities to continually improve the business.  

Key Responsibilities:

  • Employee Onboarding/Offboarding: Manages employee onboarding and offboarding process from an IT & Operations perspectives: provision of endpoint hardware, access and account setup, access cards, and policy & procedures orientation
  • Hardware Management: procurement of devices, inventory control of devices, life-cycle maintenance of hardware, installation of software/upgrades, etc.
  • Software Management: procurement of software, inventory control of software, life-cycle maintenance of software, access control, etc.
  • On-site Support: As appropriate, provide on-site support of hardware, software and basic trouble shooting
  • Phone System Management: ensure up-time, basic trouble shooting, new user setup, and work with vendor to resolve issues
  • Facilities Access Control Support: Issuance or suspension of access, IDs, keys and/or alarm codes
  • Procurement Support: Support reconciliation of corporate services credit card charges
  • Assist with policy and process creation, project management and vendor management
  • Assist with equipment set up for events
  • As technology changes constantly, this role is expected to evolve over time 
  • Other duties as assigned

Key Qualifications:

  • Degree or diploma in IT or a related field and 1-2 years related experience or equivalent combination
  • Must have an appreciation for and interest in technology and innovation 
  • Proven competency in building relationships & managing multiple, competing priorities  
  • Demonstrated experience with standard software applications, including Office 365, Windows.
  • May require database management skills with ability to produce reports.
  • Ability to manipulate, analyze and interpret data.
  • Familiarity with support and troubleshooting of personal computers.
  • Must have a strong dedication to customer service, preferably within an environment of peak workload periods and concurrent deadline requirements.
  • Demonstrated ability to work independently and to be an effective member within an interdisciplinary team.
  • Project management knowledge or experience will be an asset
  • Knowledge of Visio would be a strong asset 
  • Excellent verbal and written communication skills
  • Excellent time management and organization skills

Working Conditions – Physical/Sensory/ Mental Demands Analysis:

Indoor and outdoor environment; subject to frequent lifting (up to 50 lbs. unassisted), carrying, pushing and pulling, bending and standing; may be exposed to hazardous chemicals and materials.

Carea Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. 

Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact Human Resources 

Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

Are you willing to commute to the client's office as this an in person position?

Employer Question 3:

How many years of hardware and software management experience do you have?

Employer Question 4:

How many years of experience do you have in troubleshooting of personal computers?