TECHNOLOGY SUPPORT SPECIALIST
Reporting to the Technology Support Coordinator, you will work as a member of the Desktop Support Team providing exceptional client support in all aspects of system environment and possess a keen appreciation of customer service and technology
You will work as part of the System & Technology Support team providing ongoing support to internal customer departments by ensuring the uninterrupted delivery of a quality, integrated service to customers through information technology. This includes but not limited to:
Installs and configures computer and peripherals in data network.
Manage, Maintain and monitor SCCM, Antivirus, Print Servers and related hardware.
Manage and Coordinate release of antivirus updates, patches/critical updates and service packs on a timely basis.
Create and manage application deployment objects for new and existing software
Develop, automate and execute enterprise desktop, laptop and tablets imaging and deployment methodology
Maintain hardware Inventory (computer, printer and other peripheral equipment’s).
Develop document and Maintain up-to-date installation and configuration procedures.
Provide 2nd/3rd level of support by timely responding, diagnosing and restoring the normal services as quickly as possible.
Responsibilities require working outside business hours on a scheduled basis, or sometimes with little advanced notice.
Maintain and/or acquire knowledge and skills relating to SCCM (for desktop imaging, software ,security and service packs deployments), Server Hardware and Desktop Technology
Work with external vendors to ensure outstanding work orders are resolved or outstanding issues are being addressed in a timely manner
Preparing systems operations documentation
Diagnosing and resolving hardware and related software problems
Log, resolve, update, and close calls in Enterprise Ticket Management System.
Report all exceptions in completing operational duties.
Provide status reports to immediate supervisor
Assist clients in setup, configure and troubleshoot Audio Visual system. maintaining, troubleshooting and administering networks, computer workstations and peripherals
Excellent understanding of support and networking methodologies and standards
Understanding/knowledge of: Digital Video Camera, media streaming technology, Digital Camera, JPEG, GIF, TIFF, CD Recordable and Rewritable , PDA, Media Projector, and portable computer docking stations
Understanding/knowledge of one of the following an asset: Unix, Local and Wide Area Network, Routers,
Strong independent self-starter
Excellent troubleshooting, problem solving, analytical, organizational, time management, customer service, interpersonal, and communication skills
Team and process/results oriented
Strong work ethics, a fast learner, and a logical thinker
Able to work well under pressure, in a fast paced environment
College Diploma in Computer Science or related discipline combined with a minimum of two years technical support experience, including computer hardware repair experience; troubleshooting experience with PC architecture and operating systems, including Microsoft Windows, basic electronic circuits, TCP/IP protocol and services, Network Hubs and/or Switches, Network Print Servers, Internet, inter-network security and virus protection technologies, and data/voice cabling methodologies; demonstrated experience with multi-platform system operation, the problem solving process, popular desktop applications (including Adobe products, Microsoft Office suite, Project, and other products; experience with technical or non-technical documentation
Experience with common desktop imaging and deployment methodologies will be considered an asset.
You are an independent self-starter with a strong focus on customer service and teamwork. Logical thinker with excellent troubleshooting skills.
Excellent communications (both written and verbal), organizational and time management skills.
Strong research skills and willingness to be current with applicable knowledge of existing and emerging information technologies.
A/V expertise is considered an asset. Any professional designation a plus
Valid class “G” Ontario Driver’s license is required.