Internship Opportunity

OPEN INTERNSHIPS

Technology Support Specialist (3-month contract)

Organization:
City of Markham
Industry:
Government
Number of Positions:
1
Application Deadline:
Feb 16, 2024
Start Date:
Feb 19, 2024
End Date:
Jun 21, 2024
Division:
Location:
Markham,ON

Job Description:

TECHNOLOGY SUPPORT SPECIALIST
Temporary Full Time (3 months)

The City of Markham, an award-winning municipality with more than 355,000 residents, is Canada’s high-tech capital and most diverse community, enjoying a rich heritage, outstanding community planning and services, and a vibrant local economy.  Committed to being a model of public service excellence, with a workforce that is representative of the population we serve, we are looking for people who share our values and are champions of innovative practices. Diversity is one of Markham’s strategic priorities, and we strive to develop and maintain an environment that is inclusive and creates a sense of belonging for all.  

We are pleased to be named one of Canada's Best Employers for 2022 and the best City employer by Forbes for the second consecutive year. The City of Markham is ranked in the top two for Government Services and 15th among the 300 employers on the list, advancing from 18th place in 2021.

Job Summary:

Reporting to the Technology Support Coordinator, you will work as a member of the Desktop Support Team providing exceptional client support in all aspects of system environment and possess a keen appreciation of customer service and technology.

Key Duties & Responsibilities:

You will work as part of the System & Technology Support team providing ongoing support to internal customer departments by ensuring the uninterrupted delivery of a quality, integrated service to customers through information technology.  This includes but not limited to:

  • Installs and configures computer and peripherals in data network.
  • Manage, Maintain and monitor SCCM, Antivirus, Print Servers and related hardware.
  • Manage and Coordinate release of antivirus updates, patches/critical updates and service packs on a timely basis.
  • Create and manage application deployment objects for new and existing software
  • Develop, automate and execute enterprise desktop, laptop and tablets imaging and deployment methodology
  • Maintain hardware Inventory (computer, printer and other peripheral equipment’s).
  • Develop document and Maintain up-to-date installation and configuration procedures.
  • Provide 2nd/3rd level of support by timely responding, diagnosing and restoring the normal services as quickly as possible. 
  • Responsibilities require working outside business hours on a scheduled basis, or sometimes with little advanced notice.
  • Maintain and/or acquire knowledge and skills relating to SCCM (for desktop imaging, software, security and service packs deployments), Server Hardware and Desktop Technology
  • Work with external vendors to ensure outstanding work orders are resolved or outstanding issues are being addressed in a timely manner
  • Preparing systems operations documentation
  • Diagnosing and resolving hardware and related software problems
  • Log, resolve, update, and close calls in Enterprise Ticket Management System.
  • Report all exceptions in completing operational duties.
  • Provide status reports to immediate supervisor
  • Assist clients in setup, configure and troubleshoot Audio Visual system. maintaining, troubleshooting and administering networks, computer workstations and peripherals

Experience Required:

  • Excellent understanding of support and networking methodologies and standards
  • Understanding/knowledge of: Digital Video Camera, media streaming technology, Digital Camera, JPEG, GIF, TIFF, CD Recordable and Rewritable, PDA, Media Projector, and portable computer docking stations
  • Understanding/knowledge of one of the following an asset: Unix, Local and Wide Area Network, Routers,
  • Strong independent self-starter
  • Excellent troubleshooting, problem solving, analytical, organizational, time management, customer service, interpersonal, and communication skills
  • Apple product support an asset
  • Team and process/results oriented
  • Strong work ethics, a fast learner, and a logical thinker
  • Able to work well under pressure, in a fast paced environment

QUALIFICATIONS:

  • College Diploma in Computer Science or related discipline
  • Minimum of two years technical support experience, including computer hardware repair experience;
  • Troubleshooting experience with PC architecture and operating systems, including Microsoft Windows, basic electronic circuits, TCP/IP protocol and services, Network Hubs and/or Switches, Network Print Servers, Internet, inter-network security and virus protection technologies, and data/voice cabling methodologies
  • Demonstrated experience with multi-platform system operation, the problem solving process, popular desktop applications (including Adobe products, Microsoft Office suite, Project, and other products
  • Experience with technical or non-technical documentation
  • Experience with common desktop imaging and deployment methodologies will be considered an asset. 
  • You are an independent self-starter with a strong focus on customer service and teamwork. 
  • Logical thinker with excellent troubleshooting skills. 
  • Excellent communications (both written and verbal), organizational and time management skills.
  • Strong research skills and willingness to be current with applicable knowledge of existing and emerging information technologies.
  • A/V expertise is considered an asset.
  • Any professional designation a plus
  • Valid class “G” Ontario Driver’s licence as asset

Core Behaviours

Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
Change & Innovation: Effectively implements change and supports and involves staff through change transitions.
Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
Communication: Models active listening and clear communication, and supports staff members in communicating effectively.
Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve.  Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.  

The City of Markham has established a mandatory vaccination requirement for staff related to the COVID-19 pandemic.  As a result, should you be a successful candidate for a position with the City of Markham you will be required to provide proof of full vaccination upon a conditional offer of employment.  Should you require accommodation in accordance with the Human Rights policy with respect to your vaccine status, you will be required to disclose that at the time of conditional offer so that an accommodation can be developed prior to your start date.

We thank all applicants who have applied. However, only those applications selected for an interview will be contacted.

Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

How many years of experience do you have in technical support, including computer hardware repair experience?

Employer Question 3:

Please substantiate your troubleshooting experience with PC architecture and operating systems, TCP/IP protocol and services, Network Hubs and/or Switches, Network Print Servers, Internet, inter-network security and virus protection technologies? Please specify:

Employer Question 4:

Are you willing to travel to the client's office in Markham in person as required?