The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc! The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.
Join us and make a lasting difference!
Applications are now being accepted for the full time position of AMPS Administrator in the Legislative Services Department, Corporate Services Commission. To apply, please submit your resume and cover letter online by XXXX.
Note: This position will require on site work.
Job Summary:
Reporting to the Manager, AMPS, you will be responsible for the office and system administration of the AMPS program.
Job Duties:
Office Administration
The data entry and processing of penalty notices in accordance with the Administrative Monetary Penalty System (AMPS)
Internal and external customer support on penalty notices and the City’s AMPS program
Preparing reports and summaries related to AMPS
Principal contact for the Contact Centre by responding to customer complaints and enquires
Initiate and assist with development and maintenance of by-laws and procedural documents
Assist in the development of training materials for new staff/users of GTECHNA system
Coordinate staffing and assist with operation of the Screening officer(s)
Preparation of screening schedule, hearing documents and attendance during hearings to provide administrative support when required
Coordinate work of part-time staff and assist the Manager of AMPS as required
System Administration
Perform all required tasks as system administrator for the GTECHNA system
Liaison with vendor for system maintenance and upgrade tasks
Ensure accurate and complete handheld and system downloads and troubleshooting; maintain AMPS system databases
Develop and conduct training sessions for GTECHNA for staff performing compliance related functions and, produce monthly and ad hoc reports as required
You will also be the City's designated onsite administrator of ARIS application, used under agreement with the Ministry of Transportation
Job Requirements:
Community College diploma in municipal law enforcement or a related program
Three to five year’s related experience in parking operations or administration
Working knowledge of Provincial Offences Act/AMPS and parking offences
Working knowledge of the Provincial Offences Act/AMPS and parking offences
Proficient in use of Microsoft applications; excellent customer service, interpersonal skills, and communications skills, both verbal and written
Experience in development and delivery of training programs; ability to maintain, protect and work with confidential information.
Core Behaviours
Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
Change & Innovation: Responds positively and professionally to change and helps others through change.
Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.