Internship Opportunity


Member Care Administrator

Guaranteed Funeral Deposits of Canada
Number of Positions:
Application Deadline:
Nov 30, 2022
Start Date:
Dec 01, 2022
End Date:
May 31, 2023

Job Description:

Member Care Administrator

 GFD was created by a passionate group of bereavement service professionals in 1961. GFD has since evolved into a vibrant, Members based organization that has expanded to include bereavement professionals across Canada. Whether we’re investing & monitoring bereavement funds, providing exceptional Member support, or helping the public understand and pre-plan their last wishes, GFD is dedicated to the growth and vitality of the Canadian bereavement sector.

Our staff is dedicated to developing products and services that our Members use to grow their business while serving their communities. Our mission is to provide the bereavement professional with solutions to support, promote and secure their future business.

The position

The Member Care Administrator is the first point of contact for the organization. Their primary responsibility is to respond to all incoming calls, emails and faxes on a timely basis in addition to proofing and workflow of incoming new business and claims applications. Escalating issues and providing required information to the Member Care Coordinator is also a function of the role. This is a full-time position from Monday to Friday.


 Works collaboratively with Funeral Homes and Cemeteries to provide exceptional service tby answering inquiries (in person, via email and by phone), providing information and assist in the resolving any concerns as required.

 Provide administrative support including but not limited to: typing and filing related records.

 Ensure all documents are completed according to guidelines.

 Contribute to the education of the GFD & FPC teams regarding the bereavement sector by leading or contributing to in-house education sessions.

 Contribute to service excellence by assisting GFD & FPC members in the timely resolution of problems or concerns.

 Organize and conduct appropriate events to assist Members to generate leads and attract clients.

 Maintain confidentiality between Members.

 Assist Members with growing their business by providing analysis, business plans, reports, studies, and creative solutions for their unique business challenges

 Monitor success and growth of pre-need business of member firms that have received pre-need training through regular follow up and reporting to them.

 Answer questions on new product development.

 Work in conjunction with Marketing to develop marketing strategies for Member client pre-need.

 Work within an expense budget.

Experience & Education:

 University undergraduate degree /diploma or equivalent in business or commerce.

 Minimum of 3 years previous related experience in a call Centre or fast paced consumer environment

 Comprehensive knowledge of Bereavement Sector and Insurance regulations is an asset

 An independent thinker, able to work with minimum supervision

 Problem solver able to dig into issues to find correct answers

 Passion for accuracy and meeting deadlines

 Solid customer service skills and salesmanship

 Working level of IT skills (Word, Excel, PowerPoint, Access, WebEx)

Employer Question 1:

Do you require any accommodations for the interviewing and recruitment process?

Employer Question 2:

What character traits do you possess that will contribute to your success in this role?

Employer Question 3:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 4:

No question - Applicants, please type N/A in the text box below when submitting your application.