Internship Opportunity

OPEN INTERNSHIPS

Customer Service/ Order Entry Specialist Intern

Organization:
Dynapro Equipment Limited.
Industry:
Manufacturing
Number of Positions:
1
Application Deadline:
Jan 24, 2021
Start Date:
Feb 02, 2021
End Date:
Aug 27, 2021
Division:
Location:
Mississauga,ON

Job Description:

About Us:

Dynapro Equipment Limited is a rapidly growing, 30-year old manufacturer and distributor of the highest quality pumps to support operations in various industries including (but not limited to) precious metal mining, pulp and paper processing, and crude oil exploration/production. We are strategically positioned to serve our clients directly in Canada, United States, Mexico and China. Our culture is shaped by the passion and work ethic of our team, and we have a strong focus on cultivating an environment where differences are embraced and diverse perspectives contribute towards organization wide goals.

About the Role:

The Customer Service/ Order Entry Specialist role is dynamic and requires flexibility, adaptability and excellent communication skills to effectively perform the role of being the face of Dynapro with our customers and suppliers when required. Due to the multifunctional nature of the job, the reporting structure would depend on what function is being performed.

Responsibilities:

  • Liaise with sales team to respond to RFQ’s, create and manage quotes/ sales orders/ purchase orders/ invoices
  • Create/ update/ modify inventory information on QuickBooks Commerce (TradeGecko)
  • Maintain accurate customer and supplier information in CRM and sales automation software
  • Serve as first point of contact for inbound calls and emails from new customers and escalate as required
  • Develop a good understanding of Dynapro’s product offering
  • Keep records of customer interactions, transactions, comments and complaints
  • Provide first level support for quality issues and escalate as required
  • Other duties, as assigned by Management

Must haves:

  • Intermediate to advanced proficiency in CRM software and sales automation tools (preferably QuickBooks Commerce)
  • Comfortable working in a fast paced, complex, ever-changing environment while effectively managing multiple tasks and projects simultaneously
  • Excellent verbal and written communication skills in English
  • Excellent interpersonal skills
  • Ability to take the initiative and complete tasks with minimal supervision
  • Intermediate to advanced proficiency in Microsoft Office and/or Google Suite

Nice to haves:

  • Bilingualism, with proficiency in Mandarin or Spanish
  • Experience working in the mining industry
  • Experience analyzing and responding to RFQ’s in a B2B environment

Basic Qualifications:

  • BS/ BA degree, or equivalent in relevant experience
  • 2+ years’ experience in Customer Service/ Order Entry
  • Proven attention to detail
  • Proven ability to work in a deadline-conscious, results driven environment

If you are a self-motivated, talented individual who wants to join an exciting team in a growing organization and are ready to contribute, develop and be challenged in a fast-paced, quality-focused environment, please apply to this internship posting.

Employer Question 1:

Do you require any accommodations for the interviewing and recruitment process?

Employer Question 2:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 3:

What approach do you generally take when communicating with people?