Primary Function
The Account Manager identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.
Responsibilities
Customer and Account Management
- Build and maintain favorable client relationships
- Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Portfolio Growth and Retention
- Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
- Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
- Assemble and present information for service and fixed priced repair offerings
- Identify and pursue potential customers to drive and support strategic growth objectives
- Analyze customer needs and secure desirable business through application of company products and services
- Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
- Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
Process Management and Administration
- Develop sales proposals and prepare estimates for the sale of company products and services
- Assure full utilization of systems and follow best demonstrated practices (BDP)
- Prepare and maintain required customer information and files in accordance with established procedures
- Work in cooperation with Contract Control on sales contract agreements
- Accounts receivable management for assigned accounts
- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
Knowledge
- University Degree – preferably in Business or Engineering
- 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
Critical Skills
- Proficient in MS Office
- Communication: Communicate clearly and articulately
- Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
- Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
- Persuasion: Motivate customers to act or react in a manner to support business growth
- Presentation: Ability to present materials clearly and engage audience
- Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation