Internship Opportunity


Process Improvement Analyst/PM

Number of Positions:
Application Deadline:
Jun 01, 2023
Start Date:
Jun 15, 2023
End Date:
Oct 23, 2023

Job Description:

Job Details


Position Title:           Process Improvement Analyst/PM            

Division:                   Finance & Corporate Services

Department:              PMO

Reports To:                Director, PMO

Location:                   Toronto, Yonge & Eglinton (Hybrid - 3 days in office)

TVO Media Education Group ( is a social impact organization at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we are on a journey to build a more informed, knowledgeable, and educated Ontario. We are unapologetic about our purpose — everything we do is about inspiring learning that changes lives and enriches communities. That is our why.

 A Culture of Inclusion and Belonging

At TVO we welcome the unique contributions that you can bring. We foster an environment where everyone is heard, feels valued and has an equal opportunity to reach their full potential. We are committed to learning, and we learn better together with a diverse team of employees that are respected, valued, and encouraged to bring their authentic selves to work every day. With this goal in mind, at TVO we celebrate individual differences, knowledge, self-expression, and talent. At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content.

We encourage applications from those belonging to underrepresented groups as well as all other qualified candidates.

 Who We Are

As part of an ambitious new strategic vision, is transforming itself and the digital learning and media landscapes. We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change. We understand and celebrate that we are better together.

We are proud to be named a Greater Toronto Top Employer of 2023, recognized for our work-life balance, mental health supports, company culture and flexibility. This is a testament to the impactful work we do for Ontarians everyday. It is also a reflection of how quickly we have responded to employee feedback about how, when and where they want to work.


The Opportunity

Do you have exceptional people skills with the ability to help individuals through change? Do you have a keen sense of ability to review current state processes and make recommendations to enhance productivity? Are you a great communicator and have the EQ to work with multiple stakeholders cross functionally and engage people to deliver their best work?

The Process Improvement Analyst will provide TVO leaders with an objective and comprehensive analysis of business processes and systems followed by sound recommendations. The successful candidate will project manage the execution of the process improvement activities. You will improve existing processes by designing and implementing enhancements that meet current and anticipated future, business requirements.

How you will make an impact

Collaborate with internal teams and leadership to evaluate areas and/or activities for process improvement and potential scope expansion
Document current state processes using a variety of techniques
Create and assist in creating Business Cases
Apply process improvement and reengineering methodologies and principles to identify and plan improvements (process and technology) including identifying the current process, applying best practices, and creating performance measurements
Lead, root cause analysis, corrective, and preventive actions
Elicit and document business (including compliance, regulatory & revenue), stakeholder, solution, functional, non-functional and transition requirements
Gather process metrics and project manage the analysis phase of the project
Design future state processes to meet requirements, address gaps in the current state, exploit opportunities for improvement and efficiencies (including time & cost reduction)
Work with development team on turning the future state process documentation into technical specifications
Act as liaison between users and development team throughout the development lifecycle (validate requirements, elaborate on requirements, demonstrate new technology to users, etc.)
Ability to conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations
Ensure sufficient information is available to support internal training needs or external audit requirements, including documentation of current and historical process, policy and procedure implementations or changes
Work with process owners in assessing, tracking and reporting the benefits of all improvement projects
Develop test plans, execute tests and lead users through UAT
Develop and deliver training to end-users
Provide post-implementation support to end-users
Project manage the testing and training phases of the project


What you will bring to TVO

Bachelor’s degree, preferably in Business/Business Administration, Organizational Leadership, Computer Science, or equivalent
5+ years of progressively responsible experience serving in Business Analysis and/or Project Manager positions using formal project management techniques, preferably in a business applications environment
Experience in Finance Department process improvements is an asset
Microsoft Dynamics 365 ERP knowledge/familiarity 
Demonstrated ability to successfully manage projects of varying sizes and complexities with multiple stakeholders
Strong familiarity and experience with UML modelling techniques
Familiarity and experience with business use cases
Familiarity and experience working within the RUP or similar business process analysis frameworks
Familiarity with Project Management software, i.e. MS Project or similar
Familiarity with the software development lifecycle (Agile and Waterfall)
Ability to successfully network and build relationships with internal clients, influence and obtain necessary input in order to accomplish goals
Strong time management, analytical and interpersonal skills, along with a high degree of attention to detail
Excellent verbal and written communication skills required, including experience in presenting to all levels of management
Experience working on multiple projects with changing deadlines and priorities
Excellent planning, organizational and analytical capability with strong customer service orientation
Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect & YOU

We are a learning organization. It is at the core of everything we do, and each individual at invests deeply in our own learning while elevating each other’s knowledge. Whether through peer-to-peer learning, workshops or lunch and learns, who make up a team transforming the digital learning and media landscapes. (benefits, remote work, vacation pay)


At, we roll up our sleeves every day, adapting to change, and working cross functionally with great teams and experts in their respective fields. Collaboration is the fuel of our organization and what enables our progress.


We would be thrilled to have you join us. We’re a tight-knit community – whether you are a rookie or a seasoned veteran, you will get to meet, work with, and be supported by diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!

Come build with us.

TVO Media Education Group is funded primarily by the Province of Ontario, and is a registered charity supported by thousands of sponsors and donors. Find and follow us on: YouTube (@TVO), Twitter (@TVO), Facebook (@TVO), and Instagram (@WeAreTVO).

Employer Question 1:

Are you legally eligible to work in Canada for the entire duration of this internship?

Employer Question 2:

Are you able and willing to travel for this role?

Employer Question 3:

Please list the computer systems and/or software that you are proficient in.

Employer Question 4:

How does this position fit in with the career path you envision for yourself?