Company Description
PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.
Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.
Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:
You can visit the website for further information:
www.partnerre.com
About the Position/ Overall Summary:
We’re looking for a dynamic, customer-focused End User Support Specialist to join our IT Help support team. In this role, you’ll empower employees to make the most of our workplace tools by delivering Level I & II support to Toronto and other remote offices.
Key Responsibilities:
Prepare and configure laptops for new joiners or as replacement of existing end-of-life devices, following PC set up procedure.
Provide hands-on support, including physical installation of IT equipment (such as installation of monitors).
Maintain a consistent onsite schedule (typically Mon–Thu, 9:00 AM–5:00 PM EST with lunch break.
Respond to incoming tickets promptly, working independently while remaining attentive to local needs and escalations.
Provide Level I & II support for end users in Toronto (around 150 local users) and other offices, onsite and remotely.
Triage and escalate issues, documenting troubleshooting steps and resolutions with precision.
Maintain accurate IT inventory and update the local knowledge base.
Offer light training and guidance to help employees use workplace tools more effectively.
Act as the “Face of IT”, bridging communication between end users and internal/external IT service providers.
Support local events and rollouts, including video conferences, board meetings, and software deployments.
Support other initiatives aligned with IT strategy (lifecycle, security and compliance or technology driven)
Technical Skills:
Proficient in Windows 11 (physical and virtual) as well as Apple iOS.
Strong knowledge of Microsoft 365, Defender, Endpoint Manager (Intune), Zscaler, and Azure Portal.
Skilled in Active Directory administration, remote access, network security, and ITSM platforms.
Familiarity with Microsoft Teams, Polycom, and other conferencing systems.
Soft Skills:
Excellent communication and interpersonal skills, including executive support experience.
Bilingual a plus (French and English).
Strong analytical and problem-solving abilities with a proactive mindset.
Highly organized and self-motivated, able to work under pressure and meet deadlines.
Effective collaborator across multinational teams with cultural sensitivity.
Quick to understand matrixed organizational structures and emerging technologies.
Work Experience:
Ideal: 1-2 years of experience in user-facing IT support roles (help desk, desktop support, or technical assistance)
Education:
College degree in computer science.
Professional Qualifications or Designations:
The following certifications are preferred.
ITIL Foundation V4
Microsoft Certified: Azure Fundamentals