Job Description:

Position Summary

The Inside Sales Representative is responsible for driving revenue growth by converting qualified leads into closed deals and expanding existing customer relationships through upselling and cross-‑selling products and services.

Reporting Relationship

Reports to: Director Partnership, Growth and Community Engagement
Works closely with: Partnerships, Customer Success, Project and Delivery teams

Key Responsibilities

Lead Conversion & Deal Closure

Proactively follow up on inbound and outbound leads to qualify opportunities
Convert qualified leads into closed deals using a consultative sales approach
Own the sales cycle from initial contact through deal close
Maintain accurate pipeline and opportunity data in the CRM

Upselling & Cross‑Selling

Identify and pursue opportunities to upsell additional products or services
Cross‑sell complementary offerings based on customer needs and growth potential
Position bundled or expanded solutions to increase customer lifetime value

Pipeline & Sales Growth Support

Build and maintain a healthy, qualified sales pipeline aligned to targets
Track activities, follow‑ups, and deal stages to support forecasting accuracy
Contribute to achieving individual and team revenue goals

Client Engagement & Collaboration

Establish strong relationships with prospects and customers
Conduct discovery conversations to understand client needs and buying drivers
Collaborate with Customer Success and Delivery teams to ensure smooth handoffs
Support renewals and expansion conversations as needed

Required Qualifications

1-3 years of experience in inside sales, account management, or a related role
Demonstrated ability to close deals and meet or exceed sales targets
Strong communication, negotiation, and relationship building skills
Experience using CRM systems and sales tracking tools
Results‑driven, self-motivated, and customer focused mindset
Experience selling professional services, technology, or subscription‑based offerings is considered a strong asset
Experience with upselling and cross‑selling strategies
Comfort working in a fast‑paced, growth‑oriented environment

Employer Question 1:

Do you have hands-on experience using a CRM to manage leads, track opportunities, and close deals?

Employer Question 2:

Do you have experience with upselling and cross‑selling products or services to existing customers?

Employer Question 3:

Do you have 1–3 years of experience in inside sales, account management, or a similar revenue‑generating role?

Employer Question 4:

Are you able to work in a hybrid role based in Pickering, Ontario?