Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Working Arrangement
Hybrid
Job Description
Come grow your career with Manulife!
Invest your expertise and energy in a career in the Retirement Operations of one of the leading financial institutions in Canada!
Accumulating retirement savings are a big part of most people’s lives, which is why almost every large employer offers group retirement savings plans to their employees. They don’t do this alone, they work with financial institutions such as Manulife to manage and invest the pooled money from their employees.
We invite you to be a part of this exciting business!
In Retirement Operations at Manulife we manage approximately 70,000 retirement plans with 5.5 million plan participants.
What’s Retirement Operations all about?
In Retirement Operations, we have employees taking care of six major and critical parts of the business. You would get exposure and learn about all of these in our graduate program and upon successful completion, we would discuss career opportunities for you in one or more of these areas. (See below for detailed descriptions of each one)
Participant contact Centre
Processing
Payroll
Sponsor Services
Plan Implementation
Operational Risk
Retirement Operations is a global team meaning you’ll get to work with people from all over the world and support customers across North America from all different kinds of businesses.
As a team member, you’ll get to be a part of our continuous transformation journey, gaining in-depth knowledge on the operations that helps to drive transformational project work, digitization and automation.
Retirement Operations Areas of Focus:
Participant Contact Centre
Make an impact on peoples’ lives - help people from all over North America achieve their retirement goals by helping them:
Set their retirement goals
Make contributions to their retirement plans and change their investments
Transfer their assets to a new investment when they reach retirement
Access their retirement funds in emergency situations
Set-up participants to self-serve using our many digital options
Processing
The heart of Retirement Operations where we set-up and manage our customers retirement plans
Behind the scenes where we set-up new retirement plans and enroll participants and manage millions of transactions a year.
One of our biggest areas of focus for digitization and automation
Payroll
Help retirement plan administrators across North America with their payroll needs, including contributions to participants’ retirement plans
This is our value-add service offering to our customers, where we provide ease and simplicity with their retirement plan
Opportunity to flex your financial acumen while balancing risk
Sponsor Services
Work with the owners/sponsors of retirement plans, our external business partners and internal colleagues to manage the complex inner workings of Defined Benefit and Defined Contribution retirement plans – ensuring that they are compliant with various regulating bodies and requirements
Work with our key contacts and business partners to serve our customers, develop trusting and lasting relationships
Plan Implementation
Set-up new businesses for success with Manulife-John Hancock Retirement – from brand new retirement plans to well established retirement plans with hundreds of participants.
In the fast-paced world of new business we work closely with the Advisors that sell our retirement plan products, third-party business partners and our Sales team to ensure our customers have the best first impression of Manulife-John Hancock possible.
Operational Risk
The financial services industry faces a significant amount of risk due to fraud, money-laundering and identify theft, not to mention reputational risk and the simple risk of human error.
Work to minimize risk to the company, protect customers information and assets, while ensuring Manulife-John Hancock’s global reputation.