About this Role: As the 311 Intern, you will work closely with our Technical Supervisors and the entire 311 team to execute administrative tasks and ensure great customer service in a contact centre environment. This opportunity is ideal for candidates interested in contributing their technical skills in Business Administration, Data Analysis and Reporting. Through this internship, you will be developing skills required for working at any customer service-driven organization especially within a technical discipline.
Vacancy Type: Temporary – Internship
Internship Duration: Up to 6 Months
Number of Positions: 1 (One)
Hours of Work: 35 hours/week
Department/Division/Section: Corporate Services Dept, Corporate Business Services Division, Customer Service
Must-Haves:
Reliable; ability to work in a hybrid model as well as independently and unsupervised.
Excellent communication skills and foundational understanding of customer service.
Customer Service experience.
Attention to detail and ability to problem solve.
Ability to design meaningful and visually appealing reports curated to the varying business requirements of many client groups.
Nice to Have but not Mandatory:
Experience in Data Analytics and Visualization using SQL, Power BI and Excel
Proficiency in SQL, Power BI, DAX, Excel, PowerPoint, Visio
Experience in effective Data Modelling
If you meet these requirements and you are ready to jumpstart your career with the City of Mississauga, we would like to meet you. This is an excellent opportunity for post-secondary students to gain exposure to the Municipal Call Centre environment. Our program offers a variety of experiences while working with various groups.
What you’ll do:
Interns will have an opportunity to contribute to a variety of duties such as creating reports and dashboard as well as administrative tasks.
Responsible for assisting Staff with short term projects to meet business requirements.
Other duties as assigned by the manager.
We’re excited about you because:
You're passionate and thoughtful when it comes to offering an amazing customer service experience.
You aren't afraid to work in a dynamic environment and learn new processes.
Organization is your strength and you love staying on top of projects.
You get creative when it comes to problem solving.
You’ll collaborative with teammates, have strong communication skills, and build relationships easily.
What you need to succeed:
Demonstrate a desire to go above and beyond and a hunger to learn and grow.
Ability to adjust with minimal supervision where priorities may shift due to changing business needs.
Strong verbal and written communicator with high caliber, professional business demeanor.
Experience using Microsoft office programs (Word, Outlook, PowerPoint, and Excel).
A real passion for helping people.